Help Center
Find answers to common questions or submit a support request. Our team is here to assist you with your massage254 experience.
Frequently Asked Questions
To get started, click on 'Create Listing' in the header. Fill in your details, select your location, and upload your primary photo. Once created, you can activate it by choosing one of our premium subscription plans (Silver or Gold) on your dashboard.
Our team reviews all new and edited listings to ensure a safe, high-quality community. Profiles are typically verified within 24 hours of submission. Look for the green 'Verified' badge on your active listing.
Yes, you can edit your listing details at any time by navigating to your dashboard ('My Listings') and clicking 'Edit'. Note that editing key profile fields might trigger a brief re-verification check to protect our members.
We support secure, instant payments via M-Pesa. Subscriptions can be activated directly using your M-Pesa registered phone number.
Plans are duration-based (e.g. 3, 7, 15, or 30 days) and do not automatically charge you. When your plan expires, your listing goes offline. You can manually renew it at any time by selecting a plan and paying again.
Still need assistance?
If your issue isn't covered in the FAQs, feel free to drop our support team a direct message using the form. Alternatively, you can reach out via email:
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